Returns & Exchanges

With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return. All returns will be available for exchanges or store credit; We do not offer refunds. 

Online Returns Policy: 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear. 
  • All returns must include a document with your full name, email, and order # so we know who the return belongs to.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.
  • Shipping is non-refundable under any circumstances. 

 Defective/Incorrect Items:

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email. Once we receive your request, we will be in contact with you to address and resolve the issue. 

Return Address:

Mexico Artesanal Returns

14537 Garfield Ave. Paramount, CA 90723