Returns & Exchanges
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return. All returns will be available for exchanges or store credit; We do not offer refunds.
Online Returns Policy:
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- All returns must include a document with your full name, email, and order # so we know who the return belongs to.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- Shipping is non-refundable under any circumstances.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email. Once we receive your request, we will be in contact with you to address and resolve the issue.
Mexico Artesanal Returns
14537 Garfield Ave. Paramount, CA 90723